{"facility_id":1112,"serviceButtonCustomText":"Rental/Balls","facility_name":"Philadelphia - VIVA","facility_alias_for_users":"Users","facility_params":{"name":"Philadelphia - VIVA","id":1112,"application_fee":0.0,"allow_prepaid":true,"tech_fee_type":"percentual","allow_lukapay":false,"stripe_user_id":null,"allow_razor_pay":false,"tech_fee_amount":0.0},"current_user":{"id":0,"name":"","firstName":"","lastName":"","email":null,"avatar":"","current_rating":{},"ratings":null},"amount_of_hours_prior_to_book":0,"amount_of_max_hours_prior_to_book":168.0,"amount_of_max_consecutive_hours":2.0,"amount_of_max_consecutive_hours_doubles":2.0,"min_players_quantity_to_book":2,"allow_court_selection":true,"allow_pay_online":true,"allow_reservation_without_payment":false,"allow_prepaid":true,"allow_accounts_receivable":false,"allow_gamematch":true,"allow_self_remove":false,"allow_waitlist":true,"allow_lukapay":false,"allow_stripe":false,"allow_razor_pay":false,"cancelation_policy":"

VIVA Cancellation Policy

📅 Standard Cancellations:

Cancel within your membership's required window to avoid penalties:

Non-Members: 24 hours
Members (all tiers): 12 hours

🌧️ Weather-Related Cancellations:

If weather forces a cancellation before or during play:

Full credit if canceled due to weather before or early in the session
No credit or refund if 45+ minutes of play occurred before the rain

We appreciate your cooperation in helping us run smoothly and fairly for all players.

The VIVA Team

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